JISC exists to give the post-compulsory education sector and advice and guidance that is entirely vendor neutral. As such, the emphasis of a lot of its work is in advising on and promoting the use of open standards as well as running the OSS Watch service to advise on the use of open source products. The reality of the IT market within the sector is however that (despite a history of in-house developments in universities), most institutions rely heavily on proprietary commercial products. In recognition of this, the Flexible Service Delivery (FSD) programme had a specific strand of activity that involved working with suppliers.
The following case studies helped to shape guidance on working with commercial suppliers which is available as part of the 'Improving Organisational Efficiency' infoKit.